"2) If the problem still exists then click on Start --> In search box, type cmd --> Then "CMD" will be displayed in the search --> Now right-click on "CMD" ---> Select "Run as administrator".
Now enter this command
netsh int ip reset resetlog.txt
Now enter these commands :
netsh winsock reset catalog
--> Press Enter
netsh int ip reset reset.log hit
--> Press Enter.
Reboot your computer"
I had the exact same thing happen to me and this solution fixed it for me! Thanks you so much! It's nice to have computer techs!